| Interviews |
| “The biggest opportunity is in how we determine how to make learning more personalized” |
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“I’ve had the opportunity to implement several key learning technologies for The Boeing Company. There is nothing more fulfilling than seeing a strategy successfully put into action”, William Epstein saids a few days before his participation in the congress in which top e-learning minds will discuss how to integrate innovative e-Learning technologies for greater workforce engagement to improve ROI from your learning and development budget.
What aspects of the congress are you most looking forward to? William Epstein: I believe the focus on engaging the learner is right on. Too many times we are focused on the latest learning technology, how fast we can train everyone, or just checking the box that the training was done. I’m looking forward to collaborating with other participants regarding best practices for engaging the learner in the learning process.
Can you give a brief introduction of the main aspects of your session on harnessing advances in neurosciences and mobile, social and video learning within a large organization? My presentation is focused on how Boeing is working to integrate and leverage key aspects of learning and neurosciences to provide the right learning, at the right time, in the right format for each learner. We believe this approach will maximize learner effectiveness and efficiency, while optimizing the organization’s resources.
How do you see the future of learning evolving?
Where are the biggest opportunities for transformation? I think the biggest opportunity is in how we determine how to make learning more personalized. This will require better understanding of how we can analyze and utilize current organizational data, while also developing simple but effective assessment tools.
What advice do you have for companies looking to implement a mobile learning strategy? I believe in an overall learning strategy (as opposed to a mobile learning strategy). We need to figure out how mobile learning fits into the process of learning and how it supports business results. Mobile needs to be part of a broader learning strategy, but it has to be obvious that it’s the way to go – so we aren’t doing mobile, just because we can.
In your opinion, why is it important for the industry to attend this congress on June 22-23, 2015? I think forums such as the congress, facilitate cross-business collaboration, so as a business we can see and share best practices on how other companies have implemented key aspects of state-of-the-art learning technologies. This is critical when we are trying to develop and sell new ideas and concepts to the C-suite.
What has been your career highlight in the learning industry? I’ve had the opportunity to implement several key learning technologies for The Boeing Company. There is nothing more fulfilling than seeing a strategy successfully put into action.
June 2015
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William Epstein, EdD Director, Applied Learning Technologies & Innovation at The Boeing Company will be 
I see the evolution of learning to continue the trends of personalization and collaboration, while leveraging advancements in mobile and social technologies. This approach should lead to maximizing the learning effectiveness of learners, while providing a continuous learning environment that is both spatial and temporal in nature. From a learner perspective, I should be able to access the learning I need, when I need it, how I want to engage with it, wherever location I’m at.