Success Stories
DIRECTV launches e-learning project to level out Latin American installing technicians

In view of the need for a regional training platform for their technicians, DIRECTV -the world's biggest satellite TV operator with 31 million customers in the U.S. and Latin America- launched the project "DIRECTV University-Installers Training" in October 2012 from a request from the Field Service area.

 

The DIRECTV training initiative goal is to guarantee a certified training program that will level out around 5000 installing technicians in Venezuela, Colombia, Ecuador, Peru, Chile, Argentina, Uruguay, and Trinidad and Tobago.

 

e-ABC Learning (http://www.e-abclearning.com), a leading e-learning solutions provider was in charge of materializing the initiative through the use of the Moodle platform together with especially developed courses and staggered questionnaires.

 

“Our first need was to determine the installers’ degree of expertise, so we could provide them with courses that best suited their needs with the purpose of leveling out skills of all the company’s technicians", Agustina Riera, Staff Manager at e-ABC Learning, explained.

 

"Once the platform startup was successfully completed, at e-ABC Learning we carried on working in the development of three SCORM courses especially aimed at installers as well as in managing of the technological solution adopted", the executive said.

 

Diego Cerón, from Regional Training & Quality DIRECTV Panamericana Field Services, considers the work experience with ABC "has been very enriching both at the implementation phase as well as during the management phase.  They are a team of serious professionals who have worked with us in every step of the project. They have brought solutions to each of our requirements and have provided immediate support every time", he remarked.

 

Meanwhile, Agustina Riera informed that e-ABC Learning keeps working on two other projects for DIRECTV:

  • “DIRECTV Experience ” e-learning platform for the Human Resources area, which deals with continuous training
  • e-learning platform for the external sales area

 

"DIRECTV is a leading company in the market, based on innovation, content variety and customer service, and we feel very enthusiastic to be of help in their Latin American training processes", Pablo Raganato, e-ABC Learning Executive Director, pointed out.

 

"From e-ABC Learning we provide DIRECTV with artistic, pedagogic and technologic skills, both in content production and in facilitating IT tools such as Moodle”, the executive added.

 

"We have the experience, the knowledge and the freedom to identify the right technological solutions, and as a result of this we provide an integral solution to our customers in accordance with their goals, which makes us more than a provider, it turns us into a strategic partner", e- ABC Learning Executive Director announced.