Past Editions
Interviews |
Most important points to consider in the training process |
Keys to successful design of corporate training process, challenges for instructional design industry in 2014, recommendations to implement new and innovative tools in the training process, best practices to develop training projects that enhance performance levels and the results of an organization, among other topics. An interview with James Goldsmith, Learning Architect/ Business Advisor at Accenture (Chicago, IL).
(@americalearning) “Anyone working in instructional design industry field knows that the pace of change is great. It is difficult to keep up with all of the advances in technology, neurobiology and the many other areas that impact the work we do as instructional designers. The recent research in brain and learning has been particularly valuable, poking holes in commonly accepted ideas such as learning styles, left-brain/right-brain dominance and too literal interpretations of the 70-20-10 rule. Trying to keep up with all of the new ideas, tools and techniques available in the learning industry can become a full-time job!” – James J. Goldsmith said in an exclusive interview with America Learning Media magazine.
James has worked at Accenture for 17 years and is currently a Learning Architect and Business Advisor working out of the St. Charles, IL office. Prior to that, he was a Capability Development Team Lead for the Talent Development group and Development Manager for Accenture Learning's Content Development Center. He has more than 25 years experience in training design, development and deployment as well as program and project management. His interests are to develop strategic approaches to address business capability opportunities and then to lead teams to successfully implement these opportunities.
James enjoys the challenge of combining research-proven learning tools and approaches to address business needs and opportunities while demonstrating measurable business value. He is active in the learning community as a speaker, writer, and evaluator and has presented at the ASTD Forum series, the CCASTD Virtual Seminar series, the Online Learning Conference, the Chicago eLearning and Technology Showcase, the Interactive Learning Technologies SALT Conference and several others. For his work adjudicating eLearning submissions for the Brandon Hall “Excellence in Learning” awards, he was named “Master Judge”.
James offers high-level responses in this interview.
What are the 10 most important points to consider in the training process that you can highlight after 25 years of experience in training design, development, deployment, and project management? James J. Goldsmith: It is difficult to limit this answer to just ten points, but here are some ideas that come to mind: 1. Business goals drive learning goals. The learning event is not an end in itself but is a means to an end. It will only be successful if there is a change in performance that leads to the participant successfully achieving the business goal. (As an aside: I’m a corporate developer and I realize that things might be a little different in academia. 2. Get the best possible people for your project team. Spend time on this because having the right team makes all the difference! You want people who are talented, creative, easy to work with and experienced (and what they lack in experience they should more than make up for in good instincts). They should be intelligent, insightful, hard-working, highly invested and have high-quality standards. They should be self-starters, can-doer’s and people who are naturally uneasy if they aren’t adding value. Find these people and, with their help, you can do anything 3. At least from my perspective, working with subject matter experts (SMEs) is typically the most challenging part of any development project. The reasons why could include:
To mitigate these risks:
4. When you first start a project, try to brainstorm with as many design-minded people as you can, even if your project seems simple and straightforward. The last couple of years have clearly shown that we all have much to learn about learning so look for opportunities to include new ideas coming out of learning science and industry research. Also, when brainstorming, your first pass should be focused on developing the best possible solution. Don’t worry about constraints like time, money and resources at first but work towards a solution that will best address the business goal. After that solution has been developed, work with the stakeholders to modify the solution based on the realities of budget, timeline and resources. If stakeholders are actively involved, all compromises will be made with open eyes and, if the process is done correctly, the highest priorities will remain intact and be addressed in your final design. 5. Make a template out of any new design you work on. You may be using it again or may want to share it with colleagues. 6. More times than I like to remember, a project has started with the sponsor telling me what to do before we even had a chance to talk about the overall goals or strategy. The first words out of his or her mouth were something like “I want you to build me a three-day workshop and I need it in two weeks.” There are so many things wrong with this! Instructional design is a profession and IDs are paid to consult, not take orders. As an ID, you’ve spent years, perhaps even decades thinking about and applying learning best practices to increase engagement, retention and capability. Your sponsor, on the other hand, may have been thinking about the project since… that morning? You need to make it clear at the onset that your role is to guide the learning development process and that your relationship with the sponsor is collaboration among equals. Of course, you also need adequate time to do a thorough Needs Analysis and then build a thoughtful design proposal, etc. It may take a little time to build up trust and respect you need with your sponsor but it will come after you have had a chance to show the value that you, as an ID, bring to the project by providing a learning solution that is clearly aligned with the business intent. 7. Related to the above, don’t be afraid to push back when it is clear to you that following through on a sponsor or other stakeholder’s recommendation will lead to poor results. It is your responsibility to clearly and dispassionately explain why an alternate approach is preferred. My experience has been that most stakeholders are reasonable and, if your argument is credible, they will agree with your recommendations. After all, they want the project to succeed as much as you do (and perhaps even more so). However, there is the chance that your explanation will fall on deaf ears. If it does, at the very least you will need to document the situation fully (describing the issue, your alternate approach and why you are recommending it, outcomes from the stakeholder meeting, etc.) to explain your role in the situation. In extreme cases, you may even need to remove yourself from the project. This has happened to me twice in my career. In both instances, I took little comfort in eventually being right in my assessment of the situation, wishing that there were some way to have found common ground with the stakeholder to avoid the inevitable poor outcome. 8. Go outside traditional ID sources to improve your craft. As an example, I am a (very part-time) professional musician. Over the years, I’ve discovered that there are parallels between writing music and developing learning solutions. In particular, you need to be able to quickly jump back and forth from the details to the “big picture” and be able to keep all of the connections active (and editable) while doing this. When writing music, a question might be, “Should I use strings and brass together at measures 120 – 128 or just strings alone to create the dramatic effect I need here?” For the developer, a similar question could be, “Should I include a mini-scenario at the end of Module 3 or will a series of multiple choice questions suffice to demonstrate mastery?” In both cases, a clear understanding of the overall strategy is needed to make an informed decision at the detailed level. And, when all of the details are combined together, the result is your strategy incarnate. I use ideas from music to help me in my work as an ID but you may find inspiration from other arts, from the sciences, from nature, from the entertainment industry or from any number of other sources. Keep an open mind and you may be surprised at the number of the great ideas you uncover! 9. Develop a sense of humor or, at a minimum, a sense of perspective. My experience is that the work IDs do is surprisingly complex with the potential for many things to go wrong, especially if you aspire to move the learning discipline forward through your work. At times, you could get discouraged (don’t!) and it may seem that your project will never end (it will!). Basically, if you keep at it, you will eventually prevail. Take the work but not yourself too seriously and don’t forget to reward yourself along the way for small victories. If you are a perfectionist, you will likely face some dark days during the development cycle and may have to let some things go to in the interest of budget and schedule. Also, my personal opinion is that no project is so important that it is ever acceptable to alienate your ID colleagues. Take the long view which is that the project will end, but the relationships will continue. 10. One more point (and one that is easy to forget): Have fun!
What are the secrets to leading teams in training projects? I’m not sure that any of these are secrets (or even original thinking), but here are seven ideas that have helped me with my goal to achieve effective teaming:
What are the keys to the successful design of a corporate training process? Of course, dozens of books written by very experienced, highly competent and knowledgeable people in the learning profession have been written on this topic, and the basics are well documented. A small sample of books I have benefited from include: The Systematic Design of Instruction by Walter Dick, Lou Carey and James O. Carey; First Principles of Instruction by M. David Merrill; Evidence-Based Training Methods by Ruth Clark; and Design for How People Learn by Julie Dirksen. Of course there are many, many others. What I would like to do to answer this question is to focus on some of the key developments of what I call “21st Century Learning.” Here are ten trends I have benefited from on recent development project work that, I think, are worth noting:
What are the challenges for the instructional design industry in 2014? Anyone working in this field knows that the pace of change is great. It is difficult to keep up with all of the advances in technology, neurobiology and the many other areas that impact the work we do as instructional designers. The recent research in brain and learning has been particularly valuable, poking holes in commonly accepted ideas such as learning styles, left-brain/right-brain dominance and too literal interpretations of the 70-20-10 rule. Trying to keep up with all of the new ideas, tools and techniques available in the learning industry can become a full-time job!
What recommendations do you have when implementing new and innovative tools in the training process? My recommendation is that you should roll out a new tool the way you would start a new business. In short, you need a “business plan.” Among other things, the plan should articulate: 1) What you hope to accomplish by introducing the new tool 2) How you will accomplish this 3) Details on the stakeholders and audience for this tool (describing, essentially, what’s in it for them; also, providing a change management approach) 4) The budget and timeframes for the rollout 5) Potential impediments to the rollout (e.g., infrastructure, technology, support, etc.) and steps to mitigate them 6) A cost/benefit analysis, etc. A careful review up-front can make the actual release much easier. In some cases, it could head off a disastrous rollout had these steps not been taken.
How can organizations solve the challenges of capability development? This is a very broad subject worthy of a book-length answer. (And one book that comes to mind with useful information on this topic is Return on Learning by Donald Vanthournout, Kurt Olsen and others.) The idea of capability development has been to go beyond the limitations of the traditional expert-centered learning model to something much broader, more meaningful and more holistic. It aspires to a working environment in which learning is continuous, contextual and performance-based. Through Capability Development, people acquire the human (and other) resources to develop the skills necessary to achieve priority business goals while also developing a capacity to continuously grow and change.
How is this done? Again, an appropriate answer would involve several pages of text but some highlights of a Capability Development strategy could include:
Of course, of particular interest these days is how Capability Development fits into the larger umbrella of Talent Development, but let’s save that discussion for another time…
You have worked with a number of Fortune 500 clients including Accenture, Boston Scientific, BP, Caterpillar, CNA Insurance, Wyeth Pharmaceuticals and, most recently, Shell. What best practices can you recommend to develop training projects that enhance performance levels and the results of an organization? To some extent, I’ve addressed this already in some of my earlier responses, but here are a few more ideas:
Consider having them when you need to:
You might also what to get together to:
When well-managed, using a virtual meeting environment (such as TelePresence) can be a reasonable alternative.
1) the sponsor, 2) other stakeholders, 3) SMEs, 4) internal leadership, 5) the development team, 6) IT and other support groups, 7) outside vendors, etc. Considerable skill is needed to communicate well with these different groups. Without the ID having strong communication skills, even a poor learning solution would struggle to be created.
What do you think about social learning? I’m all for it! Seriously, a case can be made that most of the learning we do is social learning. Even when we are studying alone, we often spend our time learning about the ideas of others. And direct observation, which would seem to be the most individual type of learning, is frequently done using guidelines provided by others (a classic example being the “scientific method”). Social media, a powerful enabler of social learning and, especially, informal learning, continues to grow in influence. An interesting graphic developed by Brian Solis and others called The Conversion Prism 2.0 list 28 different categories of social media, including the relatively obscure Nicheworking, Attention Dashboards and Comment and Reputation sites as well as the ubiquitous Social Networks, Blogs and Wikis. What is of key concern for Instructional Designers is the sheer number of social media options (which are all competing for the user’s time) and the IDs lack of control over these sites (because they are, by definition, “informal”). The idea that “if you build it they will come” has proven to have mixed results as blogs, discussion boards, wikis, etc. vie for attention and continue to seek relevancy. The ID’s role is to find the right social media options and use them strategically in the context of larger program objectives. I think we in the learning community are still feeling our way through this issue but will have more to draw on in the future. Is there more to consider? Of course! Stay tuned for more thoughts on the state of instructional design and development in future issues.
|